Frequently Asked Questions

Most frequent questions and answers

If you are ordering a prescription drug, yes. All our insulin products also require a prescription. To make things easier, once you place your order you can provide us with your local pharmacy’s information or doctors information and our pharmacy team can retrieve the prescription for you.

Generally, you can expect your shipment to arrive within 5 to 10 business days. However, there are instances where delivery may be delayed beyond this timeframe due to unforeseen factors, such as disruptions in international postal services or delays in customs processing. We appreciate your patience in these situations. If your package has not been delivered within 4 weeks from the date of shipment, please reach out to us for assistance. We will promptly investigate the matter and provide you with an update. If necessary, we will coordinate with our partnered pharmacy to dispatch a replacement to your address at no additional cost to you. To ensure a seamless experience, we recommend ordering your medications well in advance, ideally about 30 days before you anticipate needing them. This proactive approach helps mitigate any potential delays in receiving your order.

We kindly inform you that once your order is dispatched, an email with a tracking number is sent to you, enabling you to track its delivery. BuyInsulin strives for customer satisfaction, however, please note that we are not able to offer refunds or reshipments for orders returned due to unavailability of the customer at the time of delivery or if an incomplete or incorrect address was provided.

According to USPS guidelines, your signature is typically required when receiving your medication order. Although it is not always standard practice for USPS, there are instances where the delivery staff might leave the package in your mailbox or at your doorstep without needing a signature. Nonetheless, we highly recommend tracking your package and arranging for someone to be present at the time of delivery. This helps to prevent any possible theft or damage to your order.

Yes! We ship to all states including Alaska and Hawaii.

We charge a flat rate for shipping

Refrigerated items – $29.99

Non-Refrigerated items – $14.99

Upon receiving your order, should the insulin be warm, we ask that you store it in the refrigerator. Insulin products can be at room temperature for up to 30 days.

Yes we do! Please be advised that price matches are subject to approval. When requesting to price match with a competitor company kindly provide the competitor company’s web url and/or a screenshot of the current pricing on their website. This offer cannot be combined with any other coupon or other special offer(s).

Yes! Call us at 1-833-209-3705 and ask for a pharmacist if you have any questions about your medication.

A generic medication is a medication which is manufactured by a company which was not the innovator. Due to expired patents on certain medications, other manufacturers are allowed to produce and sell the generic equivalent medication at a lower, more competitive price. A generic medication is bio-equivalent, meaning it contains the equivalent active ingredient, to the brand name medication. Due to strict regulations for the generic drug industry, these drugs must provide the same therapeutic effect as the brand name medication. However, there may be some variation to the size, shape and color of the medication.

We currently do not accept insurance as a form of payment. However, we are able to provide customers with medical expense reports to make insurance claims.

Should your shipment not arrive within 10 business days from the date shipped, a member of our loyalty team will be in contact with you. We do not accept returns on any medications. However, should there be a defect with the supply that was sent to you, please do not hesitate to give us a call.

Protecting your confidentiality information is our foremost priority. Canada’s PIPED (Personal Information Protection and Electronic Documents) Act prohibits us from sharing our customer’s personal, medical or financial information to anyone (without your consent) other than the health professionals responsible for filling your prescriptions.